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Delivery & Returns

Delivery Policy

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Most orders are sent via Royal Mail standard parcel post and arrive within 1-3 working days.

 

Please note: Orders outside the UK will incur a postage charge that will be confirmed prior to dispatching the parcel.

 

Delivery Rates

We charge a flat rate of £2.99 per order.  Free Delivery is available on orders over £30.00 (This does not apply to orders delivered outside of the UK)

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges Policy

How To Return An Item

 

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

 

1. Please email [email protected] to request a refund/return.

 

2. Once a return has been approved by ourselves then post your returned item to:

 

Active Therapy Clinic
51 Belfast Road,
Dollingstown,
Lurgan,
County Armagh,
Northern Ireland,
BT66 7JP

 

3. Include in your package a signed letter stating the reason for your return and the original order ID/number

 

Return Exceptions

 

Some items can not be returned if they are opened, used, or altered and will not be accepted for return or exchange.

 

We also do not refund the original shipping and handling that you paid on the order.